It also allows service providers to plan and manage their services more effectively. It helps service providers to identify and track all the assets they need to deliver their services. In addition, the asset register must be accessible to all staff who need to use it.Īn asset register is an essential tool for service providers. ISO 20000 requires that all organizations have an asset register that is up-to-date and accurate. What Should Be Included in an Asset Register ? This can help the organization identify areas where it may need to invest in new or upgraded IT assets to meet future demands. The IT asset register can also help the organization plan for future IT needs by providing information on the current state of the organization's IT assets and their value. This ensures that the organization can keep track of its IT assets and their value and make decisions about their use and management accordingly. The IT Asset Register in ISO 20000 aims to maintain a record of all the organization's IT assets, including hardware, software, licenses, and other IT-related items. Organizations must also keep the asset register up to date and review it regularly. This clause states that organizations must maintain an asset register that includes, at a minimum:

The asset register requirement is specified in Clause 9.2.3 of ISO 20000-1:2011, the leading ISO 20000 standard. This requirement aims to ensure that organizations have a complete and up-to-date overview of their assets and can effectively manage and control them. ISO 20000, the international standard for IT Service Management, requires organizations to maintain an asset register as part of their Asset Management process. They also enable organizations to track and monitor assets throughout their life cycles and to identify and investigate incidents and accidents involving assets. Asset registers are essential to managing assets effectively, as they provide a foundation for asset management activities such as planning, acquisition, maintenance, and disposal.

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